Case Study: Flight Check

Manual Business Processes were Inefficient and Costly

The original business process evolved from a manual approach.  After each flight is serviced, mechanics are required to fill out a comprehensive service report in a service log recorded on a paper form. Each report is reviewed by a technical supervisor who oversees the process of inspection and service.  Any necessary adjustments are made. Then reports are submitted to the billing department.   Here the service entries are summarized and converted into invoice entries.

The original manual process involved many redundant hand written reports, that needed to be re-keyed into separate reporting systems, and required hundreds of man hours a month, proving to be costly and inefficient.

Deploy Automated Service Dispatch and Eliminate Redundant Data Capture with a Custom Web Application

Using innovative business process modeling, (BPM), Logical Design created a new strategy to capture flight service activity from the field.  Instead of hand written paper reports, technicians would enter flight status directly into a secure web application accessible from any internet capable laptop or tablet.

A sophisticated scheduling and dispatch capability allows mechanics and dispatchers to view the upcoming flights by day, week, and month.  Both regularly scheduled and last minute on demand flight service appointments were captured.

Elegant reporting and complex business rules to ensure accurate entry gave the client the ability to see a completely up to date snapshot of the companies activities.  The development of Flight Check’s web application enabled management to review electronic reports remotely and in real time

All service data including date, time, materials used (oil, parts, etc), are capture by the application.

Service events then integrated directly with the Quickbooks invoicing system.