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Case Study: Flight Check

Logical Design Helps Aircraft Maintenance Co. Slash 500 Man Hours


About Flight Check

Chicago based Flight Check employs 65 certified technicians to offer aircraft maintenance services for commercial and private jets for over 40 clients such as Virgin America, Netjets, Gulfstream, Alaska Air, Air Canada, Shanghai Airlines and CitationAir/Cessna. Flight Check’s team services about a 1000 flights per month.  They are one of many highly skilled local companies that provide North American aircraft services.  They sought the benefits of business software automation for aircraft MRO, (maintenance, repair, overhaul), invoicing and mobile field service dispatch, and mobile service report data capture.

The Challenge 

Manual Business Processes were Inefficient and Costly

Gulfstream Jet

The original business process evolved from a manual approach.  After each flight is serviced, mechanics are required to fill out a comprehensive service report in a service log recorded on a paper form. Each report is reviewed by a technical supervisor who oversees the process of inspection and service.  Any necessary adjustments are made. Then reports are submitted to the billing department.   Here the service entries are summarized and converted into invoice entries.

The original manual process involved many redundant hand written reports, that needed to be re-keyed into separate reporting systems, and required hundreds of man hours a month, proving to be costly and inefficient.


The Solution

Deploy Automated Service Dispatch and Eliminate Redundant Data Capture with a Custom Web Application

Using innovative business process modeling, (BPM), Logical Design created a new strategy to capture flight service activity from the field.  Instead of hand written paper reports, technicians would enter flight status directly into a secure web application accessible from any internet capable laptop or tablet.

A sophisticated scheduling and dispatch capability allows mechanics and dispatchers to view the upcoming flights by day, week, and month.  Both regularly scheduled and last minute on demand flight service appointments were captured.

Elegant reporting and complex business rules to ensure accurate entry gave the client the ability to see a completely up to date snapshot of the companies activities.  The development of Flight Check’s web application enabled management to review electronic reports remotely and in real time

All service data including date, time, materials used (oil, parts, etc), are capture by the application.

Service events then integrated directly with the Quickbooks invoicing system.

The Benefit

Flight Check Clients Enjoy Better Service while Project Investment Paid for Itself within 12 Months

  • 500 man hours per month slashed
  • Mechanics use any web capable device
  • Go Green goals surpassed
  • Scheduling, staff management, reporting, quality, service and invoicing all improved
  • Investment ROI less than 12 months
  • Future capabilities include online access to invoices and reporting for airline clients


More about Flight Check

From their home page:

Flightcheck LLC was founded in 2004 as an aircraft maintenance provider and began operations at Chicago O’Hare in April 2006. We are now the largest commercial line maintenance provider in the Chicago area, handling over 25 Domestic and International Airlines at both O’Hare and Midway Airports. In 2010 Flightcheck added both Ground Handling and De-Ice services at O’Hare to give its customers the benefit of a single point vendor for all of their operational needs. Last year we were responsible for over 25,000 commercial flights and that number continues to grow.

We are an FAA and EASA certified part 145 repair station and hold several government approvals including KCASA (Korea), CAAC (P.R. China), CAA (Taiwan), TCCA (Canada) and GCAA (UAE). We employ ATA 104 Level III trained Aircraft Engineers and are release certified on most of our customers. Flightcheck also has its own FAA approved type specific in-house training program and is authorized to train to level III EASA part 147 equivalent standards.

Flight Check Company Website

Service Capabilities

  • Workscope includes on-call maintenance through B checks
  • Fully staffed 24/7/365 with full-time technicians
  • Technicians level III trained and release certified on airframes listed
  • Aircraft de-icing performed by technicians
  • Fully mobile for AOG and diversion recovery
  • Agreements in place with major airlines for hangar access, specialty tooling and manpower support
  • Avionics Shop – Pitot Static, Transponder and ILS test capable
  • Battery Shop
  • Sheet Metal and Composite Shop


Airbus Boeing McDonald Douglas Embraer
B737-200 thru 900
B747-100 thru 400/F
EMB 135/145/145XR
EMB 170/75/190/95
CRJ 100/200/700/900

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