By JORDAN ROBERTSON and PETER SVENSSON, AP Technology Writers –23 mins ago
SAN FRANCISCO – Apple and AT&T faced two major problems taking orders for the newest iPhone model just a week before it hits stores: Buyers reported problems registering their orders and an apparent glitch in AT&T’s website was steering some customers into strangers’ accounts.
Troubles in meeting demand for the iPhone aren’t new.
But the latest apparent breach and other recent security foul-ups by AT&T could lead to identity theft — and have consequences for both companies. Customers have called for Apple to allow other carriers to serve the iPhone in the U.S., and the latest problems offer another argument.
The computer systems at Apple Inc., maker of the iPhone, or AT&T Inc., its exclusive U.S. carrier, have had various problems every year since the first iPhone launched in 2007.
Some customers who tried to buy an iPhone 4 on Tuesday said they were met with error messages on the company websites, and lines formed in stores as clerks tried to get orders into their systems.
Despite the problems, orders for launch-day shipments of the iPhone 4 sold out. On Wednesday morning, AT&T’s site was no longer accepting orders. Apple’s site was accepting orders only for black models, and would only guarantee shipment by July 2. That sets the scene for long lines at stores on June 24, when the phone is released.
The iPhone 4 costs $199 or $299, depending on the memory capacity. It will feature a higher-resolution screen, longer battery life and thinner design than last year’s model.
iPhone order exceeded all expectations – Apple is launching in 5 countries. Because of demand, all units slated for sale on June 24th are spoken for.
“Because of the incredible interest in iPhone 4, today was the busiest online sales day in AT&T history. As of Tuesday afternoon, customers who preorder iPhone 4 moving forward will receive their device on June 25 or later, depending on when the order is placed. We’ll email customers with confirmation once their order is placed, and again when it ships. In addition, we will have devices available on a first-come, first-serve basis in our stores beginning on June 24.” - AT&T